Enthusiastic customers regularly write Able Garage Door Service to tell us how our focus on customer service, support and products has helped them with their garage door needs. Here is what they’ve had to say!
I needed an after hour service call. The garage door was partially off the rail and hanging over my less than 30 day old, 2015 vehicle.
Tim arrived w/in 45 minutes, identified the problem, explained the repairs needed and made those repairs quickly. Tim is a true professional, providing true customer service. I will happily refer Tim and ABLE Garage Service to family and friends.
As I framed in the front of my garage I needed to know the exact measurements to make sure the door would fit. Mr. Hale came out and gave me the measurements after looking at the progress I had made on the framing. His knowledge and expertise was of great assistance.
Once I had the garage framed, Mr. Hale returned and installed the garage door. It is beautiful and it added great value to may home. It has worked great for the last four years. I would have given Able Garage Door and A+ had Angie’s list had that as an option in the grading scale. I have recommended Able Garage Door to many people over the last four years. Everyone has given me excellent feedback. If all the business owners had the integrity Mr. Hale possesses the word complaint would not exist in our language.
I have used Able Garage Door Service for garage doors. He totally replaced the motor mechanism.
He was just fantastic and everything was really professionally done. He showed up on time and went over my options with me. He showed me how to program my car for my door and cleaned up everything. He also told me the only thing left that could go wrong is the spring and if that were to go wrong, do this, don’t do this other thing because it would damage the motor. That happened about six months later and he told me over the phone how to get the door down and then he showed up the next morning and replaced that part. His price was also good for the quality.
Had to replace the entire garage door — minus the opener. |The owner personally came out, took the measurement, ordered the replacement door, and came back to install the whole thing. |Very happy with the quality of his work!
My garage door had not been serviced for several years and I wanted a tune-up done. In addition, I was concerned about the chain slapping back and forth and making noise when the door was raised…I was afraid I might have a bigger issue than just a tune-up. Tim came out as scheduled. He pointed out the problem with the chain…basically, it was acting the way it was because its point of contact above the box had not been lubricated in quite some time. He then explained the garage door mechanism/system and showed me what parts should be lubricated on a yearly basis. Tim was wonderful…I would use him again
Tim was great. He arrived promptly explained my problem fixed it. He also took the time to tell me how to prevent this from happening again and he checked the entire door. Fixed the rubber on the bottom and sprayed all necessary parts. I will recommend him to anyone who needs this service. I live in the three points area of Tucson and it is hard to get people to come out. Tim never hesitated and arrived the very next day.
Over Easter weekend, we found our 16 foot garage door suddenly wouldn’t close. As it went down, it would buckle and drop, putting more tension on the motor and causing it to reverse. We called several companies on Angie’s List with good ratings and, Tim, of Able Garage Door Service was the only company to call back over the weekend. He quickly set up an appointment to come to the house Monday morning to investigate and, hopefully, to fix the door.
He arrived on time and quickly diagnosed the problem—a cracked panel. We had feared it might be time to replace the door at a $900 to $1,500 cost, after all it is the house’s original garage door so it is 27 years old. He reassured us that he could repair it. He had the proper part on his truck—a 16 foot metal strut, which would keep the door from buckling and dropping at the site of the crack. He quickly did the repair, adjusted the springs, inspected and lubricated the rollers and tested everything to make sure all worked well.
He was generous with his time and took time to point out that two other panels in this door have cracks and he gave us useful information about what we might expect in the future with this old door, which is nearing the end of its functional life. He took the time to explain that garage door springs will, sooner or later, break and he showed us how to open the door after a break, so we can get our vehicles out until a repair can be done. He asked if there was anything else he could do before leaving and it occurred to one of us that we had not been able to successfully program the garage door button built into our Lexus SUV when we bought the house 2 1/2 years ago. He kindly offered to program it for us and quickly did so.
Over all, we were very pleased with his responsiveness, availability, punctuality, professionalism, skill, expertise, quality of customer service and surprisingly low charges for the repairs, with inspection and door servicing.
The technician arrived on time, very friendly and knowledgeable. He said there was a short in the wire of the opener itself, and even if he fixed it, it may not last. The door was too heavy for the opener, and both are very old. He fixed it and it is still working.